General Terms
APB Apranga
TERMS OF PURCHASE
for the www.soulz.lt website
and the Soulz Mobile Application
Last updated on 27 March 2026
1. DEFINITIONS
1.1. Seller – APB Apranga, office address Ukmergės g. 362, Vilnius, legal entity code 121933274, VAT identification number LT219332716. The Seller’s contact information is provided in the ‘Help’ section of www.soulz.lt.
1.2. Online Store – the online store on the www.soulz.lt website, which may also be accessed via the Soulz Mobile Application.
1.3. Mobile Application – the Seller’s software (mobile application) designed for installation on the Buyer’s mobile device, enabling the Buyer to use the Online Store without an internet browser.
1.4. Buyer – a person who orders or purchases goods from the Online Store.
1.5. Working Day – any day of the week except Saturday, Sunday and public holidays officially recognised as non‑working days under the legislation of the Republic of Lithuania.
1.6. Personal Data – the Buyer’s data as specified in the Privacy Notice.
1.7. Privacy Notice – a document approved by the Seller setting out the main provisions regarding the collection, storage, processing and retention of Personal Data, as well as other related aspects when using this Online Store.
1.8. Terms – these terms of purchase, which describe the provisions related to the acquisition of goods from the Online Store.
1.9. Account – an individual user profile created during the Buyer’s registration with the Online Store, where the Buyer’s personal data and settings, as well as information about orders and their fulfilment, are stored.
1.10. Payment methods offered by the Seller’s partners – payment methods provided by companies offering financial payment services, including deferred payment or instalment payment options, which are described in more detail in the ‘Payment’ section of the Online Store.
2. GENERAL PROVISIONS
2.1. These Terms are a legal document binding upon both the Buyer and the Seller. The Terms set out the rights and obligations of the Buyer and the Seller, other conditions of the purchase and sale agreement, and provisions related to purchasing goods from the Online Store. Before ordering goods from the Online Store, we recommend carefully reading the Terms and the Privacy Notice and ensuring that you fully understand them. If you do not agree with the provisions of the Terms, you should not use the Online Store.
2.2. The following persons are entitled to make purchases from the Online Store:
2.2.1. legally capable natural persons, i.e. individuals who have reached the age of majority and whose legal capacity has not been restricted by a court;
2.2.2. minors aged 14 to 18 who have the consent of their parents or guardians or who independently dispose of their own income;
2.2.3. legal entities acting through authorised representatives;
2.2.4. authorised representatives of all persons listed above.
2.3. The payment methods offered by the Seller’s partners may only be used by legally capable natural persons who hold Lithuanian citizenship and are 18 years of age or older, subject to the rules of the Seller’s partners. In order to use the payment methods offered by the Seller’s partners, the Buyer’s age and identity will be assessed at the time of concluding the agreement with the Seller’s partner.
2.4. By placing an order with this Online Store, the Buyer is confirming that they are entitled to purchase goods from the Online Store.
2.5. To verify the accuracy of the data provided when registering an Account with the Online Store, an e-mail is sent to the Buyer requesting confirmation of the said data.
2.6. In the Online Store, the purchase and sale agreement is considered concluded from the moment the Buyer, having agreed to the Terms, places an order for goods and pays for it, except in cases where cash on delivery is selected or where the Buyer uses the payment methods offered by the Seller’s partners. If cash on delivery is selected, the purchase and sale agreement is considered concluded from the moment the Buyer, having familiarised themselves with the Terms, places the order for the goods. When the Buyer chooses to pay for the goods at the moment of placing the order or to use the payment methods offered by the Seller’s partners, processing of the order is only initiated after the funds have been credited to the Seller’s bank account.
2.7. The Buyer may select filtering options on the Online Store – goods may be filtered by brand, price, product type, colour, size, pattern, season and collection. The Buyer may also select one of the criteria used to determine the order in which goods are displayed (newest arrival, popularity, decreasing price, increasing price, size of discount). The Online Store does not sort or rank goods based on paid advertising by suppliers or other interested third parties. The Online Store also does not use personalised pricing; all prices displayed on the Online Store (excluding delivery costs) are the same for all Buyers.
3. BUYER’S RIGHTS AND OBLIGATIONS
3.1. Right to withdraw from the purchase and sale agreement
3.1.1. When purchasing as a consumer, the Buyer has the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period will expire 14 days after the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquires physical possession of the goods; where the consumer orders multiple items in a single order and they are delivered separately, the withdrawal period will expire 14 days after the day on which the Buyer, or a third party indicated by the Buyer other than the carrier, acquires physical possession of the last item.
3.1.2. To exercise the right to withdraw from the agreement, the Buyer may submit the relevant information by logging in to their Account and providing the return details in the ‘Orders’ section. If the Buyer purchased the goods without registering an Account, they may notify the Seller of the return by submitting the information via the link sent to the Buyer in the e-mail confirming the order. The Buyer may use the harmonised model withdrawal form provided in the annex at the end of the Terms, but this is not mandatory. In order for the Buyer not to miss the deadline for withdrawing from the agreement, it is sufficient to notify the Seller of the intention to exercise the right of withdrawal before the expiry of the withdrawal deadline.
3.1.3. If the Buyer decides to exercise the right to withdraw from the purchase and sale agreement, the Seller shall, within 14 days of receipt of the Buyer’s notice of withdrawal from the purchase and sale agreement, refund to the Buyer the full amount paid, including the cost of delivery of the goods, except for any additional costs arising from the Buyer’s choice of a delivery method other than the standard, least expensive delivery method offered on the Online Store. If the goods are returned in a manner other than that specified in clause 3.5 of the Terms, the direct cost of returning the goods shall be borne by the Buyer.
3.1.4. The amount paid shall be refunded using the same payment method that the Buyer used for the original transaction, with the refund being made to the Buyer’s account from which the goods were paid for. The Seller shall not be liable for any unexecuted or delayed refund for returned goods if the Buyer incorrectly provides the details required for the return.
3.1.5. The Buyer must immediately, and in any event no later than 14 days after submitting the request to withdraw from the purchase and sale agreement to the Seller, send the goods back to the Seller or return them to one of the stores listed on the Online Store’s website.
3.1.6. The Seller has the right to withhold the refund until the returned goods are received or until the Buyer provides proof that the goods have been dispatched, whichever comes first.
3.1.7. The Buyer is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
3.1.8. Where the Buyer returns a good to the Seller that was paid for using the payment methods offered by the Seller’s partners:
3.1.8.1. if the Buyer has not made any payments to the Seller’s partner, the corresponding financing agreement with the Seller’s partner shall be terminated following the termination of the purchase and sale agreement;
3.1.8.2. if the Buyer has made partial payment to the Seller’s partner, the corresponding financing agreement shall be adjusted according to the actual situation, and if there is an overpayment by the Buyer, it shall be refunded to the Buyer by the Seller’s partner.
3.2. Conditions for returning goods under clause 3.1 of the Terms
3.2.1. The Buyer may exercise the right referred to in clause 3.1 of the Terms only if all of the following conditions are met:
3.2.1.1. the goods have not been damaged and their appearance has not substantially changed;
3.2.1.2. the goods have not been worn and their consumer properties have been preserved;
3.2.1.3. all internal and external labels, protective films and other elements that were attached to the goods at the time of purchase remain intact and unremoved. If removing a label was necessary in order to inspect the goods, the Seller has the right to refuse to accept goods without labels upon demonstrating that this would result in additional costs (such as the cost of producing or affixing new labels) or if the removal of such labels cannot be reversed and the goods lose their originality.
3.2.2. When withdrawing from the agreement in accordance with clause 3.1 of the Terms, the Buyer may not return goods that were unsealed after delivery and are unsuitable for return due to hygiene or health protection reasons: tights, knee-highs, socks and similar items; knitted men’s, boys’, women’s or girls’ underwear; sewn men’s, boys’, women’s or girls’ undershirts; nightdresses; pyjamas; bras and similar goods.
3.3. Size exchanges
3.3.1. If an item purchased by the Buyer is the wrong size, the Buyer may return the purchased item and receive a refund, and then order another item in the correct size, with the exception of goods specified in legislation which the Buyer is not entitled to exchange (return). In such a case, the Buyer must return the item that is the wrong size, and the other provisions of clauses 3.1 and 3.2 of the Terms shall apply.
3.4. Right to return defective goods
3.4.1. A Buyer who has purchased defective goods has the right to submit a request to the Seller within two years of the delivery of the goods to the Buyer. In such a case, the Buyer must contact the Seller by e-mail or telephone using the contact details provided in the ‘Help’ section of the Online Store and provide the following information: their name and surname, the reason for returning the goods, the order number or the number of the invoice confirming payment for the goods, their contact details (telephone number or e-mail address), their bank account number and the name and code of the bank the account is with (if the Buyer’s request requires the refund of all or part of the amount paid for the goods to the Buyer’s account), as well as one of the following requests:
3.4.1.1. to remedy the defect of the item (repair the item);
3.4.1.2. to replace the defective goods with goods of satisfactory quality;
3.4.1.3. to reduce the price of the goods;
3.4.1.4. to refund the price paid.
3.4.2. Goods shall be considered to be of satisfactory quality if: (i) they correspond to the description and characteristics provided on the Online Store; (ii) they are suitable for normal use in the same way as other goods of the same type; and (iii) their quality and characteristics are such as can reasonably be expected of goods of the same type.
3.4.3. The goods sold on the Online Store, particularly handmade items, may be produced using natural materials. Certain features – variations in grain, knit or colour texture – are not considered defects or faults. Only materials of the highest quality are selected in the production of the goods; however, their natural properties are unavoidable and should be regarded as part of the item’s individual appearance.
3.4.4. Once a request has been submitted, the item may be returned to any store listed in the ‘Returns and Exchanges’ section of the Online Store, or by sending it through a self-service parcel terminal or by courier. The Seller will carefully inspect the returned item and inform the Buyer by e-mail whether one of the Buyer’s requests referred to in this clause will be fulfilled. The amount paid for the item will be refunded, or the item will be exchanged within 14 days of receipt of the defective item or of the submission of proof that the item has been dispatched.
3.4.5. If the Buyer requests a refund of the price paid and such a request is justified, the Buyer shall be refunded the full amount paid for the item, including the delivery costs associated with sending the item, as well as the costs of returning the item. The amount shall be refunded using the same method of payment that the Buyer used when purchasing the item.
3.4.6. If a Buyer returns defective goods to the Seller that were paid for using the payment methods offered by the Seller’s partners, the refund of the amounts paid under the financing agreement shall be carried out by the Seller’s partner.
3.5. Methods of return
3.5.1. The Buyer may return items at the Seller’s stores listed on the Online Store’s website (the standard least expensive delivery method offered on the Online Store), or by sending them through a self-service parcel terminal or by courier. Regardless of which of these return methods is chosen, the return is free of charge.
3.5.2. The Buyer must pay for the purchased items and accept them in accordance with the procedure set out in these Terms. If, at the time of delivery, the Buyer refuses to accept the items without a valid reason, the Buyer must, at the Seller’s request, cover the costs of returning the items. The Buyer is also obliged to reimburse any costs claimed by the courier when the Buyer fails to accept the items at the time agreed with the courier.
3.6. Other rights and obligations:
3.6.1. The Buyer undertakes to keep the Account login details secure and not disclose them to third parties. The Buyer is responsible for safeguarding the login details provided to them, as well as for any actions (data transfers, submitted orders, user comments, etc.) carried out on the Online Store or Mobile Application while logged into the Account, and for any consequences arising therefrom. If the Buyer loses their Account login details, they must immediately inform the Seller by telephone or e-mail using the contact details provided in the ‘Help’ section.
3.6.2. The Buyer is responsible for ensuring that the data provided on the Online Store are accurate, correct and complete. If the data provided by the Buyer on the Online Store change, the Buyer must update them in the ‘My Account’ section or notify the Seller by telephone or e-mail using the contact details provided in the ‘Help’ section. The Seller shall not, under any circumstances, be liable for any damage suffered by the Buyer and/or third parties as a result of the Buyer providing incorrect and/or incomplete personal data or failing to amend or supplement the data when they change. If, when using the Online Store, the Buyer provides Personal Data of third parties, the Buyer is solely responsible for the lawfulness of providing and using such data.
3.6.3. If any issues arise regarding an item purchased from the Online Store, the Buyer may contact the Seller by e-mail or telephone using the contact details provided in the ‘Help’ section of the Online Store. The Buyer also has the option of submitting a request/complaint to the State Consumer Rights Protection Authority (by post to A. Goštauto g. 12, 01108 Vilnius, by e-mail to [email protected], by telephone at +370 5 262 6760, via the VTIS information system, or to the territorial units listed on the www.vvtat.lt website), or to complete a request at eccnet.eu.
4. SELLER’S RIGHTS AND OBLIGATIONS
4.1. The Seller undertakes to make it possible for the Buyer to use the services of the Online Store, the conditions governing the use and functioning of which are established in these Terms and in other conditions published on the Online Store.
4.2. If the Buyer pays for the goods but cannot be contacted within the specified time frame according to the selected delivery method, the Buyer’s order shall be cancelled and returned to the Seller.
4.3. The Seller undertakes to deliver the goods purchased by the Buyer using the delivery method selected by the Buyer, under the conditions set out in these Terms.
4.4. The Seller reserves the right to remove any item from the Online Store at any time and to delete or amend any information on the Online Store. The Seller shall make every effort to fulfil each Buyer’s order; however, exceptional circumstances may arise that require the order to be cancelled even after the order confirmation has been sent (for example, if it becomes apparent during order processing that the item is defective).
4.5. If the Buyer decides to withdraw from the purchase and sale agreement and informs the Seller thereof in accordance with the procedure set out in Section 3 of these Terms, the Seller shall refund the amount paid by the Buyer in accordance with the procedure set out in Section 3 of these Terms, except in cases where the payment methods offered by the Seller’s partners have been used.
4.6. If the Buyer uses the Online Store in breach of these Terms, or, through action or inaction, poses a threat or causes damage to the Seller, other Buyers or third parties, or to the stability or security of the Online Store, or otherwise violates the legislation of the Republic of Lithuania, the Seller shall have the right, without prior notice, to restrict the Buyer’s use of the Online Store or to cancel the Buyer’s Account.
4.7. If the Online Store contains links to other websites or to information provided by third parties, such links are provided for informational purposes only, and the Seller does not control these websites, regardless of their content or information. The Seller accepts no liability for any loss or damage arising from their use.
4.8. In cases where the Buyer selects a payment method offered by the Seller’s partners, it shall be deemed that the Buyer is concluding a separate agreement with the Seller’s partner regarding the financing of the item. The Seller shall not be liable for any change in the total value of the order (including any increase in price) if such change results from the conclusion or performance of the agreement between the Buyer and the Seller’s partner, or from circumstances related thereto.
5. ORDER
5.1. The price of the item indicated on the Online Store at the moment the order is placed is final and valid for both the Buyer and the Seller. Prices may change at any time; however, such changes shall not affect orders for which the Seller has already sent an order confirmation. The prices indicated on the Online Store are in euros and include VAT. The price of the item does not include the delivery costs specified in these Terms.
5.2. The Buyer may order and purchase goods from the Online Store in one of the following ways:
5.2.1. by registering with the Online Store and creating an Account, specifying the data that are mandatory during registration. The Buyer may log in to their Account by entering the e-mail address specified during registration and the password created by the Buyer;
5.2.2. without registering an Account with the Online Store. In this case, the Buyer must specify their name, surname, e-mail address, telephone number and information about the delivery address.
5.3. The order confirmation will be provided to the Buyer at the Buyer’s e-mail address specified at the time of order confirmation.
5.4. When the Buyer begins the payment process for a product from the Online Store but does not complete the purchase, the Seller shall reserve that product for the Buyer for a period not exceeding 18 (eighteen) hours. If the Buyer does not complete the purchase process by the end of this period, the reservation shall be cancelled and the product may again be freely purchased by other buyers.
6. PRICE AND PAYMENT FOR GOODS
6.1. Payment for goods can be made by payment card (Visa, Maestro or Mastercard) or by making a direct transfer via electronic banking. When ordering goods through the Mobile Application, payment may also be made through Google Pay or Apple Pay. Yet another option is the deferred payment or instalment payment method offered by the Seller’s partners (more information about these payment methods can be found in the 'Payment' section of the Online Store or on the Seller’s partners' websites).
6.2. Deferred payment or purchase by instalments using the payment methods offered by the Seller’s partners may not be used for the purchase of Soulz gift cards or for partial payment using them.
6.3. When payment via a Seller’s partner is selected, the subsequent payment process is carried out on the Seller’s partner’s platform. The Seller does not assume responsibility for the operation of the payment services provided by the Seller’s partner, nor for the decisions or contractual relations between the buyer and the Seller’s partner. All questions, obligations or disputes related to payment via the Seller’s partner are to be resolved directly with the Seller’s partner.
6.4. The Buyer undertakes to pay for the goods without delay, except in cases where the payment methods offered by the Seller’s partners are selected or where the order is paid for at the time of collection.
6.5. If payment is made by payment card, upon receipt of the Buyer’s order, the Buyer’s card will be authorised in order to ensure that there are sufficient funds on the payment card to carry out the payment transaction. Payment cards are checked and authorised by the entity that issued the payment card; however, if said does not authorise the payment, the Seller shall not be liable for any delay or non-delivery.
6.6. Where payment is made by payment card, by clicking the ‘Pay’ button at the moment of confirming the order, the Buyer is confirming that the payment card belongs to them.
6.7. The Buyer agrees that the Seller will issue the invoice in electronic form.
7. DELIVERY AND COLLECTION OF GOODS
7.1. When purchasing goods from the Online Store, the Buyer shall select the method of delivery and provide the exact delivery address.
7.2. The Buyer undertakes to accept the goods personally. If the Buyer is unable to accept the goods personally, and the goods are delivered to the address specified and on the basis of other data provided by the Buyer, the Buyer shall not have the right to make claims against the Seller regarding delivery of the goods to an incorrect recipient.
7.3. The goods offered in this Online Store can be delivered to addresses in Lithuania.
7.4. Delivery methods and price:
7.4.1. collection in one of the stores indicated on the Online Store (the cheapest delivery method in the cities where the indicated stores are located) – free of charge;
7.4.2. via self-service parcel terminal – free of charge for orders over EUR 89; otherwise, the fees indicated in the 'Delivery' section of the Online Store shall apply;
7.4.3. by courier – free of charge for orders over EUR 89; otherwise, the fees indicated in the 'Delivery' section of the Online Store shall apply.
7.4.4. The exact amount of the delivery fee shall be provided to the Buyer in the Online Store before confirming the order. After the order has been confirmed, the amount of the delivery fee will not be changed.
7.4.5. The delivery fee applies to a single order.
7.5. The delivery times of the goods are provided in the product descriptions. They are preliminary and may be subject to change.
7.6. The Seller shall be released from liability for any breach of delivery deadlines if the goods are not delivered or are delivered late to the Buyer due to the fault of the Buyer or due to circumstances dependent on the Buyer.
7.7. After collecting the goods at a self-service parcel terminal or receiving the goods in another way, the Buyer must check the condition of the parcel (whether the external packaging is damaged), as well as whether the goods are of satisfactory quality and undamaged. Upon noticing any damage or defects to the external packaging or to the product (the external packaging or the product being crumpled, wet or otherwise externally damaged), or any other discrepancies, the Buyer must immediately inform the Seller thereof.
7.8. The characteristics of all goods offered for sale are indicated on the Online Store, in the description provided for each product. The product images presented on the Online Store are for illustrative purposes. The Seller shall make every effort to ensure that the colours of the goods are represented as accurately as possible; however, the Seller cannot guarantee that the Buyer’s screen will accurately reflect the colours of the goods, so the Buyer should take into account that the goods may differ slightly from the images provided.
7.9. The ordered goods must be collected within the time frame specified in the 'FAQ' section of the Online Store. If the goods are not collected within this period, the order shall be cancelled.
8. PROCESSING OF PERSONAL DATA
8.1. The personal data provided by the Buyer shall be processed in accordance with the procedure and conditions set out in the Privacy Notice.
8.2. If the Buyer selects a payment method offered by the Seller’s partners, the Seller will transfer the Buyer’s personal data (name, surname, telephone number, e-mail address, address, order number, shopping cart contents (product name, unit price, quantity), purchase amount) to the Seller’s partner for the purpose of performing the purchase and sale agreement. Any other personal data requested by the Seller’s partners for the purposes of identification, age verification or creditworthiness assessment shall be provided directly by the Buyer to the Seller’s partners, who shall process them in accordance with their own procedures, terms and conditions.
9. FINAL PROVISIONS
9.1. For valid reasons (legislative amendments, changes related to the provision of services, etc.), the Seller shall have the right to amend, revise or supplement these Terms and other documents related thereto. Amendments to the Terms shall enter into force on the day of their publication on the Online Store and/or the Mobile Application and shall apply only to those orders placed by the Buyer after the amendments to the Terms have taken effect. The Seller shall inform the Buyer about amendments to the Terms by e-mail, and/or by providing information in the Buyer’s account, on the Online Store and/or on the Mobile Application. If, after the publication of the amendments to the Terms, the Buyer uses the Online Store in any manner, it shall be deemed that the Buyer agrees to all amendments to the Terms.
9.2. These Terms were updated on 27 March 2026.
9.3. The Parties shall be released from liability for delay or failure to perform their obligations under these Terms if said is caused by circumstances that are unusual, beyond the Parties’ control, and could not reasonably have been avoided or overcome. Such circumstances include, but are not limited to, actions or restrictions imposed by state authorities, war, armed conflicts, sanctions, strikes, pandemics, epidemics, natural disasters or other similar events.
9.4. All copyright and other intellectual property rights to the textual or graphic content of the Online Store belong to the Seller or to the third party providing such content. Using or distributing the content of the Online Store without the Seller’s written consent is prohibited.
9.5. The Seller assumes no risk and is unconditionally released from liability if the Buyer has not thoroughly familiarised themselves with these Terms, even though they were given the opportunity to do so.
9.6. The relations arising on the basis of these Terms shall be governed by the law of the Republic of Lithuania. All disputes arising from the performance of these Terms shall be resolved through negotiation. If no agreement is reached, disputes shall be resolved in accordance with the laws of the Republic of Lithuania.
9.7. Persons using this Online Store agree that most communication with the Seller will take place electronically. The Seller will contact the Buyer by e-mail or provide information by posting it on the Online Store. The Buyer shall send all notices and enquiries by e-mail or by calling the telephone number provided in the ‘Help’ section of the Online Store.
Previous version of the Purchasing terms is available here: [Purchasing terms].